How to report faults, make account inquiries, lodge complaints or get other customer services from Telkom and cellphone service providers.
Brand South Africa reporter
Telkom
Telkom’s website offers customers facilities to report and track faults online as well as to query accounts and orders.
You can also escalate a fault report or complaint via the online form.
- Contact centre: 10210
- Website: www.telkom.co.za
- Telkom’s customer centre
If you’ve given Telkom time to resolve your complaint and you’re still not satisfied, contact the Independent Communications Authority of South Africa.
Cellphone operators
Unfair contract agreements, pricing and billing disputes and poor customer care… South Africans love complaining about their cellphone providers. However, cellphone operators are bound by Consumer Protection Act. As such, if you cannot resolve the problem directly with the service provider, contact the National Consumer Commission.
- Major operators:
- National Consumer Commission: www.nccsa.org.za
Wireless Application Service Provider Association
Established industry regulations and codes of conduct for the wireless application service providers (known as “WASPs”). All companies providing WASP services in South Africa are required by the mobile network operators to belong to WASPA.
Almost all paid-for mobile content services and all commercial messaging, including application-to-person messaging, involve WASPs. Network operators also offer some of these services directly.
WASPA will investigate complaints related to spamming, misleading advertising for mobile services, as well as complaints about premium-rate SMS billings.
- Website: www.waspa.org.za
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